Eitemau Tebyg: World-class customer satisfaction /
Pwnc: Consumer satisfaction
Pwnc: Customer services
- Services marketing /
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /
- Supply chain management : strategy, planning, and operation /
- World-class customer satisfaction /
- Services marketing management : an international perspective /
- Customer service : skills and concepts for success /