Antzeko izenburuak: World-class customer satisfaction /
Gaia: Consumer satisfaction
Gaia: Customer services
- Services marketing /
- World-class customer satisfaction /
- Services marketing management : an international perspective /
- Customer service : skills and concepts for success /
- The innovation edge : creating strategic breakthroughs using the voice of the customer /
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /