Onderwerp: Customer services
- Supply chain management : strategy, planning, and operation /
- Services marketing /
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /
- World-class customer satisfaction /
- Services marketing management : an international perspective /
- Customer service : skills and concepts for success /
Onderwerp: Management
- Supply chain management : strategy, planning, and operation /
- Beans : four principles for running a business in good times or bad : a business fable taken from real life /
- Services marketing management : an international perspective /
- The innovation edge : creating strategic breakthroughs using the voice of the customer /
Auteur: Barnard, William
Auteur: Barsky, Jonathan D.
Gelijkaardige items: Supply chain management :
- Supply Chain Management : Strategy, Planning, and Operation /
- Logistical management : the integrated supply chain process /
- Introduction to supply chain management /
- Transport and distribution made simple /
- World class supply management : the key to supply chain management /
- World class supply management : the key to supply chain management /
Gelijkaardige items: Services marketing /
- Services marketing management : an international perspective /
- Market leadership strategies for service companies : creating growth, profits, and customer loyalty /
- Services marketing : integrating customer focus across the firm /
- Customer service : skills and concepts for success /
- The essence of services marketing /
- Services Marketing and Management /