APA citiranje
Anderson, K., Kerr, C., & Shainesh, G. (2003). Customer relationship management. Tata McGraw-Hill.
Chicago Style (17th ed.) Citation
Anderson, Kristin, Carol Kerr, and G. Shainesh. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2003.
MLA citiranje
Anderson, Kristin, et al. Customer Relationship Management. Tata McGraw-Hill, 2003.
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