Cita APA (7th ed.)
Oakland, J. S., & Porter, L. J. (1995). Total quality management: Text with cases. Butterworth-Heinemann.
Cita Chicago (17th ed.)
Oakland, John S., i Leslie J. Porter. Total Quality Management: Text with Cases. Oxford ; Boston: Butterworth-Heinemann, 1995.
Cita MLA (9th ed.)
Oakland, John S., i Leslie J. Porter. Total Quality Management: Text with Cases. Butterworth-Heinemann, 1995.
Atenció: Aquestes cites poden no estar 100% correctes.