Frequently Asked Questions

How do I get an institutional (@mist.ac.bd) email account? I'm unable to log in — where do I report the issue? I didn't receive the email verification code in the Patron Portal. My name, department, or ID information is showing incorrectly in the Patron Portal. Remote access to e-resources isn't working off campus. I found a bug or error on the website — how do I report it? What happens if I return a book late? What if I lose or damage a library book? Do I need to do anything with the library before leaving MIST permanently? Can I photocopy pages from library books? Can I borrow current newspapers, magazines, or journals? Can an officer's family members use the library? What are the general rules I need to follow inside the library?