Customer relationship management /

Papers presented at an international conference.

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Bibliographic Details
Main Author:	Anderson, Kristin
Other Authors:	Kerr, Carol, Shainesh, G.
Format:	Book
Language:	English
Published:	New Delhi : Tata McGraw-Hill, 2003.
Subjects:	Customer relations > Management > Congresses. Relationship marketing > Congresses.
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100			\|a Anderson, Kristin.
245	0	0	\|a Customer relationship management / \|c Kristin Anderson [and] Carol Kerr.
260			\|a New Delhi : \|b Tata McGraw-Hill, \|c 2003.
300			\|a xii,163p. : \|b ill. ; \|c 25 cm.
504			\|a Includes bibliographical references.
520			\|a Papers presented at an international conference.
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650		0	\|a Customer relations \|x Management \|v Congresses.
650		0	\|a Relationship marketing \|v Congresses.
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700	1		\|a Shainesh, G.
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